Welcome to Northwood Medical Centre

NEW PATIENT MANAGEMENT SYSTEM GOING LIVE ON THE 3/3/2025

On Monday the 3rd of March 2025 our team will be transitioning over to a new Patient Management System called INDICI. We will have a new Patient Portal called My Indici. You will get an email to sign up to our new portal. Please be patient with the team whilst we move over to this new software.  Thank you for your patience.

PHONE CONSULTATIONS 

We are offering phone consultations for enrolled patients where appropriate. Please phone reception on 03 3524 875 to make an appointment for a phone consultation with your doctor.

• Phone consultations are charged at the same rate as an in person visit,
• As part of a phone consultation the doctor takes the time to read your records before calling you, and time at the end for writing your notes, organising investigations, prescriptions and referrals, follow up on referrals if required,
• Please remember as per in person consultations, it is usually only possible to deal with one problem in that time allocation. If you have multiple issues please book a double appointment which may incur an extra fee.

COUGHS/COLDS/SORE THROATS:

We  will  ask  ALL patients with cold like symptoms (eg. cough, sore throat, fevers, runny nose)  to inform us at the time of booking. You may be asked to make an appointment to get a swab test.

We will ask Masks to be worn in the waiting room if you have cough/cold or flu like symptoms.

Chairs are limited in the waiting area so you may be asked to wait outside for your appointment and please do NOT bring additional people with you to your appointment ( support person welcome).

Repeat Prescription requests.

We are changing the ways repeat prescriptions can be requested.  The request will be sent to the medical centre through the Manage My Health portal, and we ask all that all patients enrol with Manage My Health. If you are unsure of how to enrol and need help, our reception staff can do this for you.

You will be able to book your appointments online and order your repeat prescriptions.

NB. Repeat prescriptions are only available for stable medical conditions which have had medication previously prescribed during a consultation by one of our doctors within the last six months. Payment must be made at the time of the request otherwise the request can not be actioned.

We are currently not accepting new enrolments.